Terms of Service

1. Acceptance of These Terms

These Terms of Service apply to your use of the MUYERN TRUST website, forms, email communications, telephone services, WhatsApp, Telegram, live chat and professional services.

By using this website or submitting an enquiry, you confirm that you have read, understood and agreed to these Terms.

If you do not agree with these Terms, you should stop using the website and refrain from submitting a service request.

2. About Our Services

MUYERN TRUST provides professional cybersecurity, digital investigation, risk-assessment, incident-response and digital-protection services.

Depending on availability and eligibility, our services may include:

• Cybersecurity consulting.
• Security assessments and audits.
• Authorized penetration testing.
• Cloud and network security.
• Digital forensics.
• Incident response.
• Email and identity security.
• Security-awareness training.
• Account recovery assistance for verified owners.
• Digital asset protection and blockchain analysis.

The availability, scope, requirements and price of each service may vary depending on the circumstances.

3. Lawful and Authorized Use

You may request or use MUYERN TRUST services only for lawful, legitimate and properly authorized purposes.

You must not request assistance intended to:

• Gain unauthorized access to an account, device, network or system.
• Intercept private communications without lawful authority.
• Monitor, track or investigate another person unlawfully.
• Obtain passwords, credentials, private keys or authentication codes belonging to another person.
• Damage, disrupt, disable or compromise digital systems.
• Steal, transfer or control another person’s digital assets.
• Hide fraud, theft, abuse or other unlawful conduct.
• Violate privacy, intellectual property or other legal rights.

4. Proof of Ownership and Authorization

For account recovery, device investigation, digital asset analysis or other ownership-sensitive services, you may be required to provide reasonable evidence of ownership, control or authorization.

We may decline, pause or terminate a request where ownership or authorization cannot be reasonably verified.

Submitting false, altered or misleading evidence may result in immediate refusal of service.

5. Information You Provide

You agree that information submitted to MUYERN TRUST will be accurate, relevant and provided in good faith.

You are responsible for:

• Providing a clear and truthful description of the issue.
• Disclosing important facts that may affect the service.
• Confirming that you are authorized to request the service.
• Responding reasonably to verification requests.
• Keeping your contact information current.
• Protecting your passwords, private keys and authentication credentials.

Do not send passwords, cryptocurrency seed phrases, private wallet keys or unnecessary sensitive information through ordinary messages or website forms.

6. Initial Consultations and Assessments

Submitting an enquiry does not automatically create a client relationship or guarantee that a service will be accepted.

An initial consultation or assessment may be used to:

• Understand the general circumstances.
• Determine whether the request is within our service scope.
• Identify information or verification that may be required.
• Explain possible service options.
• Provide general next-step guidance.

A formal engagement begins only after the scope, requirements, fees and any necessary conditions have been agreed.

7. No Guaranteed Outcomes

Cybersecurity, investigation and recovery-related services depend on technical circumstances, available evidence, third-party cooperation and factors outside our control.

MUYERN TRUST does not guarantee:

• Recovery of money, cryptocurrency or digital assets.
• Restoration of access to an account or device.
• Identification of a specific person or organization.
• Successful prosecution, legal action or regulatory response.
• Removal of all malware, vulnerabilities or security risks.
• Prevention of all future cyber incidents.
• A specific response time or service outcome.

Any estimate, opinion or possible outcome discussed before or during an engagement is not a guarantee.

8. Client Responsibilities

You agree to cooperate reasonably during an engagement and to follow appropriate security instructions.

Client responsibilities may include:

• Providing timely and accurate information.
• Preserving relevant evidence.
• Avoiding actions that may destroy or alter evidence.
• Maintaining secure backups where appropriate.
• Updating passwords and security settings when advised.
• Complying with applicable laws and organizational policies.
• Obtaining internal or third-party authorization where required.

MUYERN TRUST is not responsible for losses caused by a client’s failure to follow reasonable security or evidence-preservation guidance.

9. Fees, Payments and Expenses

Where a service requires payment, the applicable fees, payment schedule and service scope should be communicated before the engagement begins.

Unless otherwise agreed in writing:

• Fees are based on the agreed scope of work.
• Additional work may require additional approval and payment.
• Third-party costs may be charged separately.
• Payments must be made using an approved payment method.
• Invoices must be paid by the stated due date.

Failure to make an agreed payment may result in suspension or termination of the service.

10. Refunds and Cancellations

Refund eligibility depends on the service, the stage of work completed, non-refundable expenses and any separate written agreement.

Fees may be non-refundable where:

• An assessment or consultation has already been completed.
• Work has started or professional time has been committed.
• Reports, findings or recommendations have been delivered.
• Third-party expenses have already been paid.
• The client provided false, incomplete or misleading information.
• The client cancels after work has commenced.

Any approved refund will be handled according to the relevant payment method and written agreement.

11. Confidentiality

MUYERN TRUST aims to handle client information with professionalism and reasonable confidentiality.

Confidentiality may not apply where disclosure is:

• Required by applicable law or legal process.
• Necessary to prevent serious harm, fraud or abuse.
• Authorized by the client.
• Required to work with an approved service provider or adviser.
• Necessary to enforce an agreement or defend legal rights.

Clients should provide only information reasonably necessary for the service being requested.

12. Third-Party Services

Our website and services may involve third-party platforms, including hosting providers, email services, WhatsApp, Telegram, Tawk.to, payment processors, cloud platforms or other technology providers.

MUYERN TRUST does not control the availability, security, policies or actions of third-party services.

Your use of a third-party platform may also be governed by that provider’s own terms and privacy policies.

13. Website Content

Website content is provided for general informational purposes. It should not be treated as legal, financial, insurance or law-enforcement advice.

While we aim to keep website information accurate, we do not guarantee that every page will always be complete, current or free from errors.

Service descriptions may be updated, changed or removed without prior notice.

14. Intellectual Property

Unless otherwise stated, the website design, brand elements, text, graphics and original content are owned by or licensed to MUYERN TRUST.

You may not copy, reproduce, republish, sell, impersonate, modify or distribute our website content for commercial purposes without appropriate permission.

You must not use MUYERN TRUST branding to misrepresent an affiliation, create a fake service or impersonate our business.

15. Prohibited Website Activity

You must not use this website to:

• Submit fraudulent, abusive or misleading enquiries.
• Upload malicious code or harmful files.
• Attempt to bypass website security.
• Interfere with website performance or availability.
• Scrape or collect information unlawfully.
• Impersonate another person or organization.
• Send spam or automated submissions.
• Use our communication channels to threaten or harass others.

We may block or restrict access where misuse is detected.

16. Service Refusal and Termination

MUYERN TRUST may refuse, suspend or terminate a service request where:

• The request appears unlawful, harmful or unauthorized.
• Required ownership or authorization cannot be verified.
• The client provides false or misleading information.
• The client behaves abusively or threatens staff or third parties.
• Payment obligations are not met.
• Continuing the service presents unacceptable legal, ethical or security risk.
• The requested work falls outside our service capabilities.

Where appropriate, the client may be informed that the engagement has been declined or terminated.

17. Limitation of Liability

To the maximum extent permitted by applicable law, MUYERN TRUST will not be liable for indirect, incidental, special, punitive or consequential losses arising from use of the website or services.

This may include losses relating to:

• Loss of profits or business opportunities.
• Loss of access to accounts or systems.
• Loss of data or digital assets.
• Third-party platform failures.
• Client actions or failure to follow security guidance.
• Events outside our reasonable control.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

18. Indemnification

To the extent permitted by law, you agree to be responsible for claims, losses or expenses resulting from:

• Your unlawful or unauthorized use of our services.
• Your breach of these Terms.
• False or misleading information you submit.
• Your violation of another person’s rights.
• Your misuse of reports, findings or recommendations.

19. Events Outside Our Control

MUYERN TRUST is not responsible for delay or failure caused by circumstances outside reasonable control.

Examples may include internet outages, third-party platform failures, cyberattacks, government action, power failures, natural disasters, labor disruption or other exceptional events.

20. Privacy

Information submitted through our website or communication channels is handled according to our Privacy Policy .

You should review the Privacy Policy before submitting personal information.

21. Changes to These Terms

MUYERN TRUST may update these Terms when services, website features, business practices or legal requirements change.

Updated Terms will be published on this page with a revised update date.

Continued use of the website after changes are published means the updated Terms will apply from the effective date.

22. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

23. No Waiver

A failure or delay by MUYERN TRUST to enforce any provision of these Terms does not waive the right to enforce it later.

24. Entire Agreement

These Terms, the Privacy Policy and any separate written service agreement form the applicable agreement between the parties regarding website use and services.

Where a separate written service agreement conflicts with these general website Terms, the specific written service agreement will normally control for that engagement.

25. Contact MUYERN TRUST

Questions regarding these Terms of Service may be submitted using the contact information below.

Email: muyerntrusted@mail-me.com

Telephone: +1 202 703 2239

You may also use our contact page to submit an enquiry.